Shipping & Delivery

Shipping and Delivery

    We intend to offer you the best and convenient shipping options, no matter where you reside. We have tie-ups with a third-party logistics service provider who shall undertake to provide us with the shipment and delivery services for your order placed through our website. Currently, we are undertaking the delivery of the products through the website’s logistical services as well as through Shiprocket.

    “Shipment time shall refer to the time at which your order in part or whole shall leave our warehouse and shall be handed over to the third-party logistics service provider for delivery to you.

    “Delivery time” shall refer to the time taken by the logistics service provider to deliver your order to you in either whole or part.

    • Shipping time: This refers to the time it takes for the order to be shipped from our warehouse to your destination. The shipping usually takes about 7 business days from the time you place your order through our website.
    • The delivery time shall vary anywhere between 4-6 business days from the date of shipping. However, they shall be determined on multiple external factors and also on the terms and conditions put forth by the service provider which includes but is not limited to the place of delivery and the governmental restrictions and limitations that shall in place. The approximate delivery time shall be informed by you via email or SMS.
    • Delivery Timeline (Estimated Duration)

    Area level

    Duration of delivery days

    Within India

    4-6

    International

    Variable based on the location, customs, and other factors

    • Delivery days - all days
    • The delivery agent assigned by the service provider, who may contact you through call, email, or SMS before arrival.
    • We will not be responsible for any delay in the delivery. Further, we will not be liable for any damage in transit due to mishandling by the service provider.
    • The website shall display an estimated delivery time on the order summary page which shall be without any assurance or guarantee.
    • You will receive an email containing a summary of the order and also the estimated delivery time upon placing the order.
    • The service provider may take longer to deliver due to inter alia: bad weather flight delays, political disruptions, or other unforeseen circumstances. In the event any delay in delivery is expected, we may, at our sole discretion, intimate you who may have purchased the same, regarding such delay.
    • We will not be held responsible and will bear no liability in case of failure or delay of delivering including any damage or loss caused due to such delay. Where there is a likelihood of delay in delivery, you may be notified of the same from time to time. However, no refunds may be claimed by you for any delay in delivery, which was caused due to reasons beyond our control.
    • Shipping is free to all locations across India.
    • You cannot cancel the order even if the delivery time exceeds the expected time of delivery and upon cancellation, we will not undertake to provide you with the refund towards your order.
    • We will however undertake to accept your request for return if the delivery obligations are fulfilled by you as specified in the Return and Cancellation Policy.
    • Orders delivered to remote areas might have an additional charge.
    • Orders to Jammu & Kashmir and North Eastern states might have additional charges and might take longer than usual to get delivered.

    Note: Due to COVID-19, you may experience temporary delays so please allow 3 to 5 extra days for orders to be shipped during this period of pandemic. Any delays or changes to your order timing will be communicated via email. You may write to us at hello@pehrsilver.com or WhatsApp us on +91 9836624000. 

    Cash on Delivery

      We permit and have an option of Cash on Delivery (COD) for all domestic orders only. We do not permit, nor do we allow any Cash on Delivery (COD) for international orders. We may in our sole discretion cancel your request for cash on delivery at any given point in time. 

      International Shipping

        International orders do not qualify for free shipping or cash on delivery. We do not accept returns or exchanges request for international orders as the shipping cost is prohibitively expensive.

        All prices on our website are in Indian Rupees (INR). You may enquire about the pricing in your local currency from the available options on the website.  

        For all international orders, the shipping charges are over and above the cost of the product mentioned on our website. Shipping charges shall be determined by us after you provide us with the shipping destination and the same shall be calculated on the weight of the order and custom clearance duty. For the exact and approximate amount, you may contact us on the email id specified below.

        For all international orders, you are responsible for assuring that the order and the products can be legally imported to the destination country. The recipient of the order is the importer of record and must comply with all the laws and regulations of the destination country.

        Customs, duties, and taxes are non-refundable. so, in the event of a shipment that is refused because of any unexpected reason, the cost of the original shipping and any return shipping charges will not be refunded. 

        Delivery

          All deliveries shall be deemed to be complete upon the service provider intimating us the confirmation of the delivery and handover of the order to you. You are not entitled to return the products during delivery, and we will be entitled to claim the order amount for all cash on delivery orders and for all the orders where the payment has been made, you will not be entitled to any refund or reimbursement in any form. 

          If you have any questions regarding your international order, please write to us at hello@pehrsilver.com or WhatsApp us on +91 9836624000.